Shipping and Returns

Shipping:

Shipping charges are added to the order total and are based on weight and distance from our business in Selden, NY. Shipping options and estimated rates are quoted for comparison before and during checkout online. USPS and UPS are our preferred shippers, however we reserve the right to choose another carrier if necessary. We offer standard Ground and expedited shipping via UPS as well as USPS Priority Mail. Please allow 1 to 6 business days for ground transit. 1, 2, or 3-day shipping options will not decrease the order processing time, but offer expedited delivery once the order has left our warehouse. Orders to Hawaii, Alaska, and APO/FPO addresses are shipped via USPS Priority Mail, unless otherwise specified.

What to do if your package isn't delivered:

If you check tracking and your tracking information says that your package has been delivered, please contact the carrier with your tracking information. If they verify it has been delivered, please check with a neighbor or if you are in an apartment complex, your building manager.  If they are unable to track down the package, you need to open a claim either with USPS, or UPS.  After a package leaves our care, we have no control over where it goes.  If tracking shows that it has not been delivered after one week (business days only), then please contact us and we will file a claim and send out another package.

Wholesale Shipping:

For wholesale orders, our turnaround time is 1 -2 weeks. Wholesale customers are responsible for shipping costs; all orders are shipped USPS Priority. All deliveries require a signature.

Do not accept damaged packages from the carrier!

All orders leave our care carefully packaged and sealed, and the carrier is responsible for merchandise while in transit. If a package arrives damaged, the receiving customer must file a claim with the carrier within 10 days. If you have accepted the delivery, be sure to keep ALL packaging materials and contents for inspection by the carrier. Notify us as soon as possible if you need assistance with your claims. If the package itself it not damaged, but the contents are, please send us send us a message to info@crazygoatsoaps.com along with your order number and photographs of the box/packaging and the items inside that are damaged within 3 days of delivery.  We will replace those damaged items, but are unable to do so without photographs or the order number.

Returns:

Due to sanitary issues, we cannot accept returns in any condition.

International Shipping:

International orders are shipped via USPS Worldwide Express.  Rates are
calculated on checkout.  For International orders, customer is
responsible for GST (taxes).  All other shipping and return policies are the same as US.